Global IT Service Desk Coordinator, Antwerp

The clients mission is to be enabled with IT solutions to reach its strategic targets and deliver profitable growth. For this they’ve established a group wide cloud based state of the art IT platform and has very ambitious plans to expand and enhance this platform further to drive their growth through multiple running projects. To help reaching our goals and ensure a stable environment, we are looking for ambitious and dynamic professionals to support our IT team during at least the coming 4 months.
Job Requirements:
Within the IT there are a couple off projects currently running such as the renewal off the entire IT, infrastructure projects (WAN/LAN/WIFI and Citrix), the optimization off the Microsoft environment (from the servers to Office 365), the optimization of the global IT service desk and other IT related projects.

To improve customer experience and stabilize the day-to-day operations we are looking for:
• 5 years of proven experience with IT service management (ITSM) and optimization
• Strong communication skills – effective and pro-active communication
• Strong analytical skills – understanding the bigger picture, trends, …
• Relationship building – able to use interpersonal style and communication skills being able to bring good and bad messages / align viewpoints and understanding
• Escalating issues to management – properly update management on the ongoing issues and get necessary support / translate IT and service issues into management language
• Driving and understanding SDM metrics - as a tool for improvements of service
• IT service management – ensure a good ‘customer’ experience of the service desk over the full SDM process, follow up on change management, …
• Coaching - Motivating and developing Service Desk staff

Other Information:
Location: Antwerp
Start: Asap
Duration: 4 months with the option to extend the contract
Recruiter: Stefan Langerak - 00316 471 808 74 -

If you apply through this channel, you give us your permission to keep 36 months after closing of the procedure.

Are you interested and do you match with the above mentioned profile? Send you resume in Word format with a digital picture by email, your rate and availability to

Who are we?
ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized to interim positions in the ICT sector.
The interim professionals from ItaQ have a bachelor degree and working experience of at least 5 years.

We deliver Project-/programmanagers, Analyst/architects and experts on the area of ERP/CRM/Data warehousing/Applications, Internet & E-business, Outsourcing, Information security & Auditing and (Tele) Communication.

Trefwoorden: Global IT Service Desk Coordinator


Itaq B.V.

ZZP, freelance, interim vacature
start project:
ITC-ht/Global IT Service Desk Coordinator
duur opdracht:
4 maanden
uren per week:
40 uur
06-12-2018 16:04:21