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Nieuwste ICT-projecten

Global IT Service Desk Coordinator Antwerp
The clients mission is to be enabled with IT solutions to reach its strategic targets and deliver profitable growth. For this they’ve established a group wide cloud based state of the art IT platform and has very ambitious plans to expand and enhance this platform further to drive their growth through multiple running projects. To help reaching our goals and ensure a stable environment, we are looking for ambitious and dynamic professionals to support our IT team during at least the coming 4 months. Job Requirements: Within the IT there are a couple off projects currently running such as the renewal off the entire IT, infrastructure projects (WAN/LAN/WIFI and Citrix), the optimization off the Microsoft environment (from the servers to Office 365), the optimization of the global IT service desk and other IT related projects. To improve customer experience and stabilize the day-to-day operations we are looking for: • 5 years of proven experience with IT service management (ITSM) and optimization • Strong communication skills – effective and pro-active communication • Strong analytical skills – understanding the bigger picture, trends, … • Relationship building – able to use interpersonal style and communication skills being able to bring good and bad messages / align viewpoints and understanding • Escalating issues to management – properly update management on the ongoing issues and get necessary support / translate IT and service issues into management language • Driving and understanding SDM metrics - as a tool for improvements of service • IT service management – ensure a good ‘customer’ experience of the service desk over the full SDM process, follow up on change management, … • Coaching - Motivating and developing Service Desk staff Other Information: Location: Antwerp Start: Asap Duration: 4 months with the option to extend the contract Recruiter: Stefan Langerak - 00316 471 808 74 - recruiterSL@itaq.nl Privacy: If you apply through this channel, you give us your permission to keep 36 months after closing of the procedure. Reaction: Are you interested and do you match with the above mentioned profile? Send you resume in Word format with a digital picture by email, your rate and availability to recruiterSL@itaq.nl. Who are we? ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized to interim positions in the ICT sector. The interim professionals from ItaQ have a bachelor degree and working experience of at least 5 years. We deliver Project-/programmanagers, Analyst/architects and experts on the area of ERP/CRM/Data warehousing/Applications, Internet & E-business, Outsourcing, Information security & Auditing and (Tele) Communication.
Learning and development technology architect Brussels
Our client is looking for a Technology architect involved in a learning and development information system project.The objective is to transform our client's learning culture into a High Impact Learning Organization (HILO) We are looking for at least 5 years experience as project manager with extensive experience in learning system (not just LMS) It is important to have stakeholder management skills with QA and validation departments in particular Pharma experience & especially QA & validation is a plus The person will manage 3 FTEMission:This consultant is actively taking part in the implementation of the client IT strategy with focus on learning & development information systems covering an entire eco-system (SuccessFactors LMS, WorkForce Analytics, Collaborative Tools, Mobile Learning, Talent Development tools,… ) What you’ll do: Manage relationships with business partners and challenge stakeholders in a constructive way in order to propose innovative solutions Think and propose digital roadmaps made of solutions and innovations enabling value through Electronic Data management: thinking data as an asset (striving for any opportunities of extended digitalization, data flow integration and data integrity, data processing & analysis (process mining, artificial intelligence, advance analytics)), Process automation (incl. Robotic Process Automation) & Paperless HR Enhanced user experience for learning & development Applications & platforms being trustworthy, secure, safe and compliant in a Pharma environment (GxP) Profile: Defining & owning the technology roadmap: engaging with senior business & IT stakeholders in order to define the technology strategy & roadmap for the Learning & Development platforms. Managing project portfolio: successfully delivering project, bringing your own expertise and discipline, applying program/ project management best practices and complying with methodologies as well as regulations like GxP or GDPR. • Driving Operational Excellence : ensuring flawless operations & compliance dealing with Service Management (demand, delivery and performance management ), Governance & Operating Model (including vendor management), assisting the QA department in regular GxP audits.Required Skills: Education - Bachelor or Master Degree (in Engineering, Computer Science, Talent Mgt, …) Project Management and Operations (Service Management) expertise in a global environment. Knowledgeable in best practices for employee talent development : competency management, learning, training management, career development,… Strong Functional & Technical expertise in learning solutions used in Talent tools (SAP SuccessFactors LMS, Training Content development tools, Mobile learning, SAP SuccessFactors reporting & analytics tools, Qlik,… ). Functional and technical experiences in SuccessFactors employee central, recruiting, performance management, succession are a plus.

Nieuwste ICT-projecten

Global IT Service Desk Coordinator Antwerp
The clients mission is to be enabled with IT solutions to reach its strategic targets and deliver profitable growth. For this they’ve established a group wide cloud based state of the art IT platform and has very ambitious plans to expand and enhance this platform further to drive their growth through multiple running projects. To help reaching our goals and ensure a stable environment, we are looking for ambitious and dynamic professionals to support our IT team during at least the coming 4 months. Job Requirements: Within the IT there are a couple off projects currently running such as the renewal off the entire IT, infrastructure projects (WAN/LAN/WIFI and Citrix), the optimization off the Microsoft environment (from the servers to Office 365), the optimization of the global IT service desk and other IT related projects. To improve customer experience and stabilize the day-to-day operations we are looking for: • 5 years of proven experience with IT service management (ITSM) and optimization • Strong communication skills – effective and pro-active communication • Strong analytical skills – understanding the bigger picture, trends, … • Relationship building – able to use interpersonal style and communication skills being able to bring good and bad messages / align viewpoints and understanding • Escalating issues to management – properly update management on the ongoing issues and get necessary support / translate IT and service issues into management language • Driving and understanding SDM metrics - as a tool for improvements of service • IT service management – ensure a good ‘customer’ experience of the service desk over the full SDM process, follow up on change management, … • Coaching - Motivating and developing Service Desk staff Other Information: Location: Antwerp Start: Asap Duration: 4 months with the option to extend the contract Recruiter: Stefan Langerak - 00316 471 808 74 - recruiterSL@itaq.nl Privacy: If you apply through this channel, you give us your permission to keep 36 months after closing of the procedure. Reaction: Are you interested and do you match with the above mentioned profile? Send you resume in Word format with a digital picture by email, your rate and availability to recruiterSL@itaq.nl. Who are we? ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized to interim positions in the ICT sector. The interim professionals from ItaQ have a bachelor degree and working experience of at least 5 years. We deliver Project-/programmanagers, Analyst/architects and experts on the area of ERP/CRM/Data warehousing/Applications, Internet & E-business, Outsourcing, Information security & Auditing and (Tele) Communication.
Learning and development technology architect Brussels
Our client is looking for a Technology architect involved in a learning and development information system project.The objective is to transform our client's learning culture into a High Impact Learning Organization (HILO) We are looking for at least 5 years experience as project manager with extensive experience in learning system (not just LMS) It is important to have stakeholder management skills with QA and validation departments in particular Pharma experience & especially QA & validation is a plus The person will manage 3 FTEMission:This consultant is actively taking part in the implementation of the client IT strategy with focus on learning & development information systems covering an entire eco-system (SuccessFactors LMS, WorkForce Analytics, Collaborative Tools, Mobile Learning, Talent Development tools,… ) What you’ll do: Manage relationships with business partners and challenge stakeholders in a constructive way in order to propose innovative solutions Think and propose digital roadmaps made of solutions and innovations enabling value through Electronic Data management: thinking data as an asset (striving for any opportunities of extended digitalization, data flow integration and data integrity, data processing & analysis (process mining, artificial intelligence, advance analytics)), Process automation (incl. Robotic Process Automation) & Paperless HR Enhanced user experience for learning & development Applications & platforms being trustworthy, secure, safe and compliant in a Pharma environment (GxP) Profile: Defining & owning the technology roadmap: engaging with senior business & IT stakeholders in order to define the technology strategy & roadmap for the Learning & Development platforms. Managing project portfolio: successfully delivering project, bringing your own expertise and discipline, applying program/ project management best practices and complying with methodologies as well as regulations like GxP or GDPR. • Driving Operational Excellence : ensuring flawless operations & compliance dealing with Service Management (demand, delivery and performance management ), Governance & Operating Model (including vendor management), assisting the QA department in regular GxP audits.Required Skills: Education - Bachelor or Master Degree (in Engineering, Computer Science, Talent Mgt, …) Project Management and Operations (Service Management) expertise in a global environment. Knowledgeable in best practices for employee talent development : competency management, learning, training management, career development,… Strong Functional & Technical expertise in learning solutions used in Talent tools (SAP SuccessFactors LMS, Training Content development tools, Mobile learning, SAP SuccessFactors reporting & analytics tools, Qlik,… ). Functional and technical experiences in SuccessFactors employee central, recruiting, performance management, succession are a plus.





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